Terms and conditions

Please read these terms and conditions as they relate to your use of the Gribble’s Butchers website – www.gribblesbutchers.co.uk – and the placing of orders by you. You should only continue to access the our website and/or place orders if you accept these terms and conditions. By placing an order it is aassumed that you have read and accepted these terms and conditions.

Who are we?
Our business, Gribble’s Butchers Limited, is a Devon based family-run retail and trade butchery and local food company established by Mark Gribble. Our company registration number is 4743700 and our registered office is at Gribble’s Butchers Ltd, 15 Fore Street, Ivybridge, Devon, PL21 9AB.

What makes us tick?
We are a private family-run butcher and farmshop business supporting local Devon and Westcountry farmers and suppliers. We have a loyal local and regional following and supply meat and Westcountry goods both directly to the public and also on a trade basis to pubs, restaurants, hotels, schools and businesses. Although based in Devon, on a retail level we supply fresh meat throughout mainland UK via our website.

How can you contact us?
We welcome your comments and feedback by email, letter or phone. Or if you are local then please feel free to drop in to one of our shops:

Gribble’s Ivybridge
Gribble’s Tordean Farm
Gribble’s Plympton

Our registered office address is:

Gribble’s Butchers Limited
15 Fore Street
Ivybridge
Devon
PL21 9AB
Telephone: 01752 89 30 30
Email: sales@gribblesbutchers.co.uk

Our normal office hours are Monday to Friday 9am–5pm.

Should you ever have a complaint we aim to review and acknowledge your complaint by email or phone as soon as possible. Please also see our returns procedure below.

What can you buy & substitution policy?
All of the products listed on the Gribble’s Butchers website are subject to availability and we reserve the right to add or remove products according to demand or supply. In practice we can usually supply everything on the site, however occasionally not all of the products listed will be available all of the time. Some products are seasonal (for example, game birds), some require further hanging or preparation time to ensure optimum quality, and some are just such hot sellers that we may have temporarily sold out! If we cannot fulfil an order, in part or in full, we will use our judgement for any substitutiions based on what you have bought and to be of the same or a higher £ value. Sometimes we will contact you to discuss but this is subject to time contstraints plus the unsociable hours in which we cut your order (3am starts!). Please note – under the current lockdown situation re CV19 our home delivery service is inundated and it simply isn’t practical to call you to dicuss substitutions. If you are unhappy with any substitutions we have made please call us on 01752 893030 to discuss. We may ask you to return goods to one of our shops and we will exchange or refund.

Please don’t forget there are real people behind this website. We are a small business of 10 people & we arent dealing in widgets! These products require skilled Butchers to produce them.

Please call us on 01752 89 30 30 if you would like to discuss the products or your order in more detail.

Pricing, weight and variations
Where sold by weight, products are listed in grams and kilograms. We have provided weights in pounds (lb’s) also, but for information only. All weights are approximate. For guidance, 2.2lbs = 1 kilo; 1lb = 454 grams.

Most of our meat, cheese, fruit and vegetables etc products are sold by weight. The average pack sizes and prices quoted on the website are intended as a guide only and marginal variations may apply. If your order is for a specific weight we take payment for that weight upon order. As these products are individually cut and/or selected there will be small variations in weight above or below the weight you specified. Hopefully you will understand that whilst we are very skilled at our jobs, it’s almost impossible to cut to the exact gram hence the need for a 10% tolerance. As it is impractical to collect small additional payments or process small refunds we will guarantee that any weight variation never exceeds more or less than 10% from the weight ordered. As a result orders delivered within this 10% weight range will be deemed complete.

All prices are quoted in £ pounds sterling and include VAT at the appropriate rate (if applicable). However, nearly all our goods are zero rated for VAT purposes. Our VAT registration number is 675 7946 69.

Prices quoted on the website are subject to change and are indicative only. If we have mistakenly under priced a product we will not be liable to supply that product at the stated price: we will contact you to notify you of our mistake and amend your order for your confirmation.

We make every effort to provide true and accurate images of our products, but please note that these images are for illustration purposes only and do not necessarily exactly represent the actual products ordered by you.

How do you order?
To order online, simply select and add items to the basket with your required quantity; when you have finished shopping and your basket is full click on the “Proceed to Checkout” button. You will then be taken through the contact details and payment screen on a secure server.

By placing your order on our website you are agreeing to these terms and conditions. You will receive by email an acknowledgement of receipt of your order with a unique order number, which should be quoted in all communication with us (should you need to). Back at our shops we will ensure that we can fulfil your order and dispatch the goods to you or prepare ready for you to collect. The simple automatic acknowledgement of your order does not constitute a contract between you and us. A binding contract of sale of goods between you and us comes into effect upon the time of dispatch of the goods.

If applicable you will be advised whether or not an appropriate substitute product is available; you have the right to reject any substitute. Acceptance or rejection of substitute products does not occur until we discuss the options by telephone or communicate and agree by email.

Orders will only be accepted if there has been no material error as to description or price. We reserve the right to refuse to process any order and this is at our absolute discretion.

Customer registration
On your first order you can choose check out as a guest or you can register your details and sign up for an account. This allows you on subsequent visits to simply type in your email address and password to save time on your next purchase. You will also be able to place repeat orders from your order history, and manage an address book of delivery and billing addresses. To register with us you need to be 18 years or over, and you warrant that the details provided by you on registration are true, accurate and complete in all respects.

How can you pay?
Payment can be made using all major credit or debit cards (Maestro, Visa or MasterCard) online via Payment Sense. We use industry standard secure encryption technology to protect your payment details. We pass you over to Payment Sense to have your payment processed, and their servers are secure and encrypted – Gribble’s Butchers do not have any access to your card details.

In the unlikely event of any problem occurring with your order where payment has already been received, we will credit the amount to you as soon as it practically possible.

Click & Collect
You can place a Click & Collect order through the website for collection from any of our listed shops or sites There is no minimum order value for Click & Collect, and collection from all our locations is free.

When you check out with your order you will be asked to indicate a time when you will collect the order. This just us an indication of when to expect you, but don’t worry if you can’t make that time – we will look after your order until you can get there.

Product lead times and availability vary across the shops, so if you need to change your choice of shop for collection please bear this in mind. If you want to change your collection location after you have placed and paid for your order, please telephone your originally chosen shop and we will do our best to accommodate this request.

Local Delivery
Please note we are unable to offer timed deliveries for logistical, economic and practical reasons. We dont the deliveries on a ’round’ system.

Under the current CV19 lockdown situation we start putting orders together at 3am each day. Our van drivers depart at approx 1pm and deliver in the afternoons and evenings upto 9pm.

If you are going to be out there are various options available to you:

• We can deliver to your workplace or any alternate address – just put any address of your choice in the delivery address field
• We can leave with a neighbour – simply enter ‘special delivery instructions’ e.g. leave with number 52 etc
• We can leave goods in a place of your choosing – simply enter ‘special delivery instructions, eg leave in shed, leave in porch etc

How much is LOCAL delivery?
Local delivery to Plymouth, Exeter, Torbay, A38 corridor postcodes are FREE – subject to minimum spend as follows

£30+ spend free delivery postcode areas = PL1, PL2, PL3, PL4, PL7 (PLYMPTON) & PL21 (IVYBRIDGE), EX1, EX2, TQ10 & TQ11

£50+ spend free delivery postcode areas = PL5, PL6, PL8, PL9, EX3, EX4, EX5 7 (CRANBROOK), EX6, EX7 & ALL TQ’S

Courier Delivery throughout the UK
All non local deliveries carry a minimum order value of £50 and incur a delivery charge of £12 (£10 + VAT) which is at cost. We can deliver anywhere within mainland UK except for some of the Islands, areas of Northern Scotland and Northern Ireland.

You meat will be expertly packaged in insulated box with cool gel strips and insulated packagingall wrapped within a plastic bag to prevent any potntial leakage.

Once your 3rd party courier order has left our premises at Tordean Farm your order is now deemed to be complete and the contract for delivery to you now rests between you and the courier. We book the courier on your behalf and charge this on at cost. We put all our orders on a pre 12pm next day delivery schedule.

We currently employ the services of APC unless you prefer to send your own courier into collect from us. In this instance, please notify us if so – no problem.

You will be notified by email that your goods are en route and for any more information on delivery times etc you will have to deal directly with the courier directly not Gribble’s Butchers, althoug we will do our bes tto help. Their contact information wil be on their email correspondence along with parcel tracking features. Should we have an incorrect email address entered by you upon registration for a Gribble’s website account, we cannot then be held liable for you not receiving our’s or courier communications. .

Returns
Gribble’s Butchers are confident that we can meet your high standards and expectations. However, if you are not completely satisfied or have a complaint, we will be happy to discuss this with you.

As all the majority of products that we supply are perishable, we regret that we are unable to offer you the usual statutory right to cancel your order up to 7 working days following delivery of the goods (a right you would have in respect of many other types of goods available for purchase online). Where products supplied are damaged, incorrect or faulty and you have notified us within 24 hours of delivery of the order leaving our premises, we will either replace the product or issue a full refund to you. We may request that goods be returned for inspection prior to agreeing any refund at your cost. You must return the goods to Gribble’s Butchers or make them freely available to our courier, but at your cost. If you do not freely return the goods at your cost then we reserve the right to deduct any reasonable costs we incur in recovering the goods from you and will deduct this from your refund. If goods are confirmed to be faulty, damaged or incorrectly supplied naturally we will then refund any delivery costs in returning the goods.

Where a refund is made this will be paid back to you as soon as possible, but no later than 30 days from notification. Pease allow 5 working days for the funds to be received.

To discuss the return of any products you must follow our returns procedure by emailing accounts@gribblesbutchers.co.uk.

Privacy policy
Please see our privacy policy.

Intellectual property including copyright
All intellectual property rights in the website including the look and feel, graphics, text, photographs, images and these terms and conditions are reserved and © copyright of Gribble’s Butchers Limited or used under license unless expressly stated otherwise. Gribble’s Butchers is a trading style and mark of Gribble’s Butchers Limited.

Considerable time and costs have been invested in sourcing our quality images. You may only download the materials on the website for the purpose of completing your purchase. Any unauthorised use of our content, photographs and images by third parties will be referred to our lawyers for enforcement.

Technical issues
Gribble’s Butchers aim to ensure that our website is fully operational and free from errors and that you receive uninterrupted enjoyment of the website. However, sometimes there will be technical issues beyond our control. We make every effort to ensure the accuracy and availability of the information displayed on the website, but we cannot be held responsible for losses which you may incur in reliance upon this information or availability.

Limit of liability
Here is our small print!

Gribble’s Butchers’ liability to you shall be limited in contract and/or tort to the value of your order only.

Neither Gribble’s Butchers nor our agents, affiliates, partners, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from your use of our website and the placing of an order. We will not be liable under these express terms and conditions or by reason of any non-fraudulent representation or any implied warranty, condition or other term, or any duty at common law, or any tort, liable for any loss of profits or revenue, business, loss of goodwill or reputation, loss of anticipated savings, loss of data, loss or expenses payable by you to any third party or any indirect or consequential or special loss or damage.

You hereby agree to indemnify Gribble’s Butchers and to keep us fully indemnified against all liabilities, actions, proceedings, debts, claims, judgments, demands, losses, damages, expenses and costs suffered by Gribble’s Butchers in consequence of any act or omission by you in relation to these terms and conditions or of any breach of your obligations.

Nothing in these terms and conditions shall operate or is intended to operate to exclude our liability for death and personal injury arising as a result of our negligence.

Statutory rights
Your statutory rights remain unaffected by these terms and conditions.

Changes
These terms and conditions may be varied by us from time to time, but we will advise you of any changes which would apply to your next purchase by posting the changed terms and conditions on the website. If you do not wish to accept the new terms and conditions you should cease using our website. If you continue to do so, after the date on which the changes come into effect, your continued use will indicate your agreement to be bound by the new terms and conditions.

Governing law
Our terms and conditions are governed by English law, irrespective of where you are based.