A BIG Thank you from all of us at Gribble’s
Lockdown has seen many changes to how our business operates. Since March this year our feet (& brains) haven’t touched the ground!
Since Covid began, we have had to reorganise the business quickly & substantially in order to meet our customer’s requirements whilst offering ‘SAFE SHOPPING’ as a priority for all our customers whether they are young or old, computer literate or not, vulnerable or alone…..
Gribble’s meat supplies to some of Devon’s finest Pubs, Restaurants, Hotels & Schools came to an abrupt end in early April as lockdown hit & doors sadly closed. However retail website orders, through both ‘Delivery’ and ‘Click & Collect’, increased beyond all recognition. Please spare a thought for our trade customers.
To meet the increased demand of retail orders we decided to relocate Craig our Plympton Manager, to our Tordean Farm Butchery (on the A38 at Buckfastleigh) alongside Scott (our Ivybridge Manager) in order to help our existing Butchers Matt, Steve & Phil cut & fulfil all the retail orders. Phil bones out our whole carcasses (Beef, Lamb & Pork) from our Farmers whilst Steve makes all the sausages, burgers & hogs pudding when not delivering. Matt oversees all the cutting and production processes at the Farm whilst Craig & Scott cut, prepare & package all the website and retail orders going out to our customers.
Maria (Craig’s wife) operates our Plympton shop (mornings) & Ivybridge (afternoons) which we continue to operate & open on a daily basis (Tues – Sat with days off Sun & Mon). All Social Distancing measure were put in place for both our shops and our Delivery Service – driver Ian plus the recruitment of a second driver was needed. It was hectic!
Maria makes & receives over 250 calls each week to our customers to take orders & answer queries whilst handing out all the shop collection orders. She helps play a very important role in not only the business but also in people’s daily live’s as she is a point of contact for many people who would perhaps otherwise be alone & maybe have little or no contact with the outside world during these isolation & lockdown periods.
We now stock a good range in our shop freezers so customers can pop in at will for most products otherwise everything is available fresh to order online or by phone. Christmas order books are now open and Maria is very busy!
We can be very proud that as a small business consisting of just 9 employees in a marketplace with lots of competition from big business ( Supermarkets). We are able to upkeep a short 1 or 2 day lead time when these giants had 3 weeks plus we were able to offer FREE DELIVERY to our local postcode areas of over 700,000 addresses whilst the supermarkets would charge for delivery. We are a specialist Butcher dealing in only the finest local meat from local farms around where we live. Our team have worked tirelessly & continue to do so.
We have recently refreshed our website with a better flow & shopping experience and a much improved checkout system in order to make shopping with us easier & clearer with a particular emphasis on LOCAL postcodes – PL, EX & TQ postcodes (our local delivery area) – ‘local meat to local people’ being a strong ethos of Devonian owners Mark & Helen Gribble.