Delivery and Terms & Conditions

Gribbles Butchers Limited

For Local* addresses in the South Hams, South Devon, Plymouth & Exeter all orders £20.00 and over will be delivered FREE OF CHARGE in our own refridgerated vehicles.

Local* will be classed as delivery address being in the following postcodes:-

All TQ Postcodes

PL 1,2,3,4,5,6,7,8,9 & 21

EX 1,2,3,4 & 7

Please read these terms and conditions as they relate to your use of the Gribbles Butchers website - www.gribblesbutchers.co.uk - and the placing of orders by you. You should only continue to access the website and/or place orders if you accept these terms and conditions.

Who are we?

Our business, Gribbles Butchers Limited, is a Devon based family-run retail and wholesale butchery company established by Mark Gribble. Our company registration number is 4743700 and our registered office is at Ashley Dawes Chartered Accountants, The Old Temperance House, 34-36 Fore Street, Bovey Tracey, Devon TQ13 9AE.

What makes us tick?

We are a private family-run butcher business supporting local Devon and Westcountry farmers and we have a loyal local and regional following. We supply meat both directly to the public and also on a wholesale basis to pubs, restaurants, hotels, schools and businesses. Although based in Devon, we supply fresh meat throughout mainland UK.

How can you contact us?

We welcome your comments and feedback by email, letter or phone. Or if you are local then please feel free to drop in to our Staverton farm unit or our shop in Ivybridge. Our normal office hours are 8am to 4pm. An answer phone is available outside these hours.

Gribbles Butchers Shop
15/16 Fore Street
Ivybridge
Devon
PL21 9AB

Telephone: 01752 89 30 30
Email: sales@gribblesbutchers.co.uk

Should you ever have a complaint we aim to review and acknowledge your complaint by email, phone or letter as soon as possible and no later than within 5 working days. See also our returns procedure below.

What can you buy?

All the produce listed on the Gribbles Butchers website is subject to availability. In practice we can usually supply everything on the site, however occasionally not all of the products listed will be available all the time. Some products are seasonal (for example, game birds), some require further hanging time to ensure optimum quality, and some are just such hot sellers that we may have temporarily sold out. If we cannot fulfil an order, in part or in full, we will contact you to update you and possibly suggest a replacement.

Don’t forget there are real people behind this website! Please call us on 01752 89 30 30 if you would like to discuss the products in detail directly with the butcher who is preparing your order. For example, you can contact us if you would like us to cut or package your product or carcass in a specific way.

Pricing, weight and variations

Where sold by weight, products are listed in kilograms. We have provided weights in pounds also, but for information only. All weights are approximate. For guidance, 2.2 lbs = 1 kilo; 1 lb = 454 grams.

Most of our produce is sold by weight. The average pack sizes and prices quoted on the website are intended as a guide only and marginal variations may apply. If your order is for a specific weight we take payment for that weight on order. As all meat is individually cut there will be small variations in weight above or below the weight you specified. As it is impractical to collect small additional payments or process small refunds we will guarantee that any weight variation never exceeds more or less than 10% from the weight ordered. As a result orders delivered within this 10% weight range will be deemed complete.

Very occasionally for certain produce lines the final cost of your order will not be known until after we have cut your meat and prepared your order to your specification. If that is the case we will confirm the total cost by invoice. If you have provided debit or credit card details we will debit your card with the exact cost after your meats have been prepared and weighed and will send you the card receipt.

All prices are quoted in £pounds sterling and include VAT at the appropriate rate (0% or 17.5%). However, nearly all our produce is zero rated for VAT. Our VAT registration number is 675 7946 69. Prices quoted on the website are subject to change and are indicative only. If we have mistakenly under priced a product we will not be liable to supply that product at the stated price: we will contact you to notify you of our mistake and amend your order for your confirmation.

We make every effort to provide true and accurate images of our products, but please note that these images are for illustration purposes only and do not necessarily represent the actual products ordered by you.

How do you order?

To order by telephone: 01752 89 30 30

To order by email: sales@gribblesbutchers.co.uk

To order online, simply select and add items to the basket with your required quantity; when you have finished shopping and your basket is full click on the “Proceed to Checkout” button. You will then be taken through the contact details and payment screen on a secure server.

Before submitting your order we will ask you to read and agree to these terms and conditions and confirm your acceptance of them. You will receive by email an acknowledgement of receipt of your order with a unique order number which should be quoted in all communication with us. Back at Head Office we will then ensure that we can fulfil your order and either dispatch the meats to you or contact you to confirm our acceptance of your order pending dispatch. The simple automatic acknowledgement of your order does not constitute a contract between you and us. A binding contract of sale of goods between you and us comes into effect upon confirmation of the order by us or at the latest at the time of dispatch of the meat.

If applicable you will be advised whether or not an appropriate substitute product is available; you have the right to reject any substitute. Acceptance or rejection of substitute products does not occur until we discuss the options by telephone or communicate and agree by email.

Orders will only be accepted if there has been no material error as to description or price. We reserve the right to refuse to process any order in our absolute discretion.

Customer registration

On your first order you need to complete your contact details and provide a password. This allows you on subsequent visits to simply type in your email address and password to save time on your next purchase. To register with us you need to be 18 years or over, and you warrant that the details provided by you on registration are true, accurate and complete in all respects.

How can you pay?

Payment can be made using all major credit or debit cards (Switch, Visa or Mastercard) online via SecPay and Streamline. We use industry standard secure encryption technology to protect your payment details. Our secure server software encrypts personal information entered into the website form including card number, name and address.

Alternatively you can phone us with your card details (01752 89 30 30) or pay for your order by posting a cheque to the address above together with a print out of your order form. If you pay by cheque we reserve the right to wait for the cheque to clear before dispatching.

To ensure efficient handling of pre-Christmas orders at our busiest time we will take full payment upon receipt of your order to guarantee delivery prior to Christmas. Our last order day for guaranteeing pre-Christmas delivery is Wednesday 13 December 10am. In the unlikely event of any problem occurring with your order where payment has already been received, we will credit the amount to you without delay.

We regret that due to extremely high demand at Christmas (2006 only) our web shop is closed for the placing of orders from 10am 13 December, reopening Wednesday 3 January 10am.

Where full payment is not received in clear funds prior to dispatch, and is late, Gribbles Butchers reserve the right to charge late payment interest under the late payment legislation if applicable. You agree to indemnify us against all loss, cost and expense incurred by us or our agent in obtaining payment from you in the event that we are unable to recover in full the price of any product ordered by you.

How and when do we deliver? How do we keep it fresh?

Gribbles Butchers dispatches orders weekly on Wednesdays for receipt by customers on Thursdays for all orders received and fully paid by 10 am on that Wednesday. We are unable to guarantee delivery time slots. Please include any special delivery instructions on the order form.

If you have a particular event or date in mind, such as a dinner party or reception, requiring delivery on another day please call to ensure that delivery can be made in time. It will usually be no problem.

We use a reputable national next day courier company (TNT) to deliver your meat to the address specified by you in the order form. Usually, they will require a signature. If a signature is obtained we will be entitled to assume that that person is authorised by you to receive the products.

We do our utmost to ensure that your produce arrives in great condition. Our meat is fresh (unless stipulated otherwise), vacuum packed in insulated bags and/or polystyrene boxes, and surrounded with ice gel packs so it remains in top condition upon arrival. For best practice we recommend (but it is not essential) that in the months of May to Sept you store your product in a fridge or freezer immediately upon receipt (although there is no problem if left in our container until the evening). Outside these months when ambient air temperatures are cooler there is no problem in keeping the goods in the unopened container for another day. Larger commercial orders or very local deliveries are transported in refrigerated vehicles.

At the time of delivery you or someone on your behalf must ensure that you are available to receive the products; or leave a special instruction online eg leave in shed/ next door neighbour no 32 etc for driver. Due to the perishable nature of the products and our commitment to supply products of the highest quality, where nobody is available to accept delivery on either of two visits by the courier and no appropriate signed “leave safe” instructions have been left for the courier, the products will be returned to us by the courier. Where the product is delivered (or an attempt to deliver has been made) in accordance with this procedure and/or your prior instructions, we will not be held liable for produce that has perished or been returned to us and regret that we cannot make any refund.

By prior arrangement products can also be collected from our retail shop in Ivybridge or from our farm unit in Staverton. If you arrange to collect at a specific time and the goods remain uncollected within 48 hours of that time, your order will have been deemed completed and no refund made. Delivery charges obviously do not apply for collections

Risk in the goods passes to you upon delivery/ collection made in accordance with our procedure and your prior instructions.

Upon delivery you must inspect the goods within a reasonable time and notify us immediately if you have any problems; you will be deemed to have accepted the goods within 24 hours following delivery, and we will treat the products as described, of satisfactory quality and fit for their purpose.

How much is delivery?

We deliver within mainland UK. Delivery costs are FREE for orders of £100.00 or more. For orders less than £100.00 in value a fixed delivery charge of £10.00 applies. For orders outside mainland UK please contact us to discuss your order and delivery costs and timings.

Where you require multiple deliveries to different addresses (eg trade or corporate gift), please contact us by email or phone to discuss.

Unlike some other mail order butchers we do not charge you separately for the packaging.

Can you cancel an order or return meat?

Gribbles Butchers are confident that we can meet your high standards and expectations. However, if you are not completely satisfied or have a complaint, we will be happy to discuss this with you.

As all the products we supply are perishable we regret that we are unable to offer you the usual statutory right to cancel your order up to 7 working days following delivery of the goods (a right you would have in respect of many other types of goods available for purchase online). Where products supplied are damaged, incorrect or faulty and you have notified us within 24 hours of delivery of the order, we will either replace the product or issue a full refund to you. We may request that goods be returned for inspection prior to agreeing any refund at your cost. You must return the goods to Gribbles Butchers or make them freely available to our courier, but at your cost. If you do not freely return the goods at your cost then we reserve the right to deduct any reasonable costs we incur in recovering the goods from you and will deduct this from your refund. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any delivery costs in returning the goods.

Where a refund is made this will be paid as soon as possible, but no later than 30 days from notification.

To discuss any return of meat you must follow our returns procedure by contacting our customer services team on 01752 89 30 30 to obtain a returns authorisation.

Privacy policy - How do we collect and use your data?

We hate spam and unsolicited mail and contact as much as you! Gribbles Butchers are committed to safeguarding the privacy and confidentiality of our customer data when you visit or place orders through www.gribblesbutchers.co.uk. Gribbles Butchers is not required to be registered under the Data Protection Act 1998, but all your data is held, collected and used in compliance with the Act. The type of data we will collect about you includes your name, address, phone number, email address, payment details and order content. We will never collect sensitive information about you without your explicit consent. More information on privacy can be found at www.dataprotection.gov.uk.

All customer data is collected and held in strict confidence. Unless you have provided us with express consent to do so, we never provide or sell your personally identifiable data to any third party, other than where we release it to a third party for the purposes of fulfilling your order or for credit control purposes. Like any business we may contact you to tell you about any special offers, initiatives or promotions which Gribbles Butchers thinks you might be interested in. If you want to be taken off this mailing list just let us know by contacting us by any of the methods listed above.

Anonymous information may be collected from visitors to our website, for example, the number of visitors, which pages they visited and for how long. This may involve the use of “cookies” which would be stored in the browser. Depending on your browser settings information collected in this way can be used to identify you. You can usually modify your browser to prevent this happening.

The information we hold should be current and accurate. You can check the information we hold about you by emailing us. If you note any inaccuracies please let us know and we will update our records.

Intellectual Property including Copyright

All intellectual property rights in the website including the look and feel, graphics, text, photographs, images and these terms and conditions are reserved and © copyright of Gribbles Butchers Limited or used under licence unless expressly stated otherwise. Gribbles Butchers is a trading style and mark of Gribbles Butchers Limited.

Considerable time and costs have been invested in sourcing our quality images. You may only download the materials on the website for the purpose of completing your purchase. Any unauthorised use of our content, photographs and images by third parties will be referred to our lawyers for enforcement.

Technical issues

Gribbles Butchers aim to ensure that our website is fully operational and free from errors and that you enjoy uninterrupted enjoyment of the website. However, sometimes there will be technical issues beyond our control. We make every effort to ensure the accuracy and availability of the information displayed on the website, but we cannot be held responsible for losses which you may incur in reliance upon this information or availability

Limit of liability

Here is our small print!

Gribbles Butchers’ liability to you shall be limited in contract and/or tort to the value of your order only.

Neither Gribbles Butchers nor our agents, affiliates, partners, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever arising from your use of our website and the placing of an order. We will not be liable under these express terms and conditions or by reason of any non-fraudulent representation or any implied warranty, condition or other term, or any duty at common law, or any tort, liable for any loss of profits or revenue, business, loss of goodwill or reputation, loss of anticipated savings, loss of data, loss or expenses payable by you to any third party or any indirect or consequential or special loss or damage.

You hereby agree to indemnify Gribbles Butchers and to keep us fully indemnified against all liabilities, actions, proceedings, debts, claims, judgments, demands, losses, damages, expenses and costs suffered by Gribbles Butchers in consequence of any act or omission by you in relation to these terms and conditions or of any breach of your obligations.

Nothing in these terms and conditions shall operate or is intended to operate to exclude our liability for death and personal injury arising as a result of our negligence.

Statutory rights

Your statutory rights remain unaffected by these terms and conditions.

Changes

These terms and conditions may be varied by us from time to time, but we will advise you of any changes which would apply to your next purchase by posting the changed terms and conditions on the website. If you do not wish to accept the new terms and conditions you should cease using our website. If you continue to do so, after the date on which the changes come into effect, your continued use will indicated your agreement to be bound by the new terms and conditions.

Governing law

Our terms and conditions are governed by English law, irrespective of where you are based.